Online form helps airline passengers win legal fights over delays

By Erik Bergin on April 7, 2013

After having spent several hours on hard sofas at an airport, waiting for a delayed flight, the passenger decided it was time to do something.

Thus the idea to Flightright was born, an online law firm where passengers can input their facts of the delay or cancellation, and, hopefully, increase their chances to get money back from the failing airline in question.

The service has spread throughout Europe, and is also backed up by increased efforts by the EU to protect consumer rights within the airline sector.

In March 2013, the EU Commission toughened regulations regarding compensation to passengers who get stuck by delayed or cancelled flights.

“It’s important that passenger rights don’t just exist on paper,” said EU Transport Commissioner Siim Kallas to the AFP. “We all need to be able to rely on them when it matters, at the airport, when things go wrong.”

About Erik Bergin

The editor of the Traveling Reporter works as a business news editor, and is a frequent traveler. When not doing any of that, he spends time on his boat and tries to figure out where to travel next. Two of his top destinations are the Philippines and San Francisco. Email Erik! Follow the Traveling Reporter at Stumbleupon, Tumblr, Chime In, Pinterest, Google+, Weibo, Storify, Facebook, Traveldudes, Myspace.