Online form helps airline passengers win legal fights over delays
Private initiative aims to strengthen legal rights, alongside with increased efforts by the European Union.
After having spent several hours on hard sofas at an airport, waiting for a delayed flight, the passenger decided it was time to do something.
Thus the idea to Flightright was born, an online law firm where passengers can input their facts of the delay or cancellation, and, hopefully, increase their chances to get money back from the failing airline in question.
The service has spread throughout Europe, and is also backed up by increased efforts by the EU to protect consumer rights within the airline sector.
In March 2013, the EU Commission toughened regulations regarding compensation to passengers who get stuck by delayed or cancelled flights.
“It’s important that passenger rights don’t just exist on paper,” said EU Transport Commissioner Siim Kallas to the AFP. “We all need to be able to rely on them when it matters, at the airport, when things go wrong.”